Privacy Policy

1. Introduction

Fraudhawkai ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, and services.

By using Fraudhawkai, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email address, phone number)
• Store information (store name, URL, platform type)
• Payment and billing information (for paid subscriptions)
• Account credentials (username, password - securely hashed)

2.2 Order Data

• Customer phone numbers (hashed for security)
• Order details (amount, items, delivery status)
• Address information
• IP addresses and device information

2.3 Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information
• Usage data (pages visited, time spent)
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide and maintain our fraud detection services
• To detect and prevent fraudulent activities
• To improve and optimize our platform
• To communicate with you about your account
• To process payments and manage subscriptions
• To comply with legal obligations
• To send you updates, marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent (e.g., marketing communications)

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your data with:

• Service Providers: Third-party vendors who help us operate our platform
• Payment Processors: To process your payments securely
• Legal Authorities: When required by law or to protect our rights
• Other Stores: Aggregated, anonymized data for fraud detection (no personal identifiers)

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure hashing of sensitive information (phone numbers)
• Regular security assessments and audits
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Account information: Retained until you close your account
• Order data: Retained for fraud detection and historical analysis
• Financial records: Retained as required by tax laws (usually 5-7 years)
• Communication records: Retained for customer service purposes

You may request deletion of your data at any time (subject to legal requirements).

8. Your Rights

Under applicable data protection laws, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent at any time

9. Cookies

We use cookies and similar tracking technologies to:

• Remember your preferences and login status
• Analyze how you use our platform
• Improve your user experience
• Display relevant advertisements (with your consent)

You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

10. Third-Party Services

We use the following third-party services that may process your data:

• Hosting Services: Vercel, AWS, or similar cloud providers
• Payment Processors: Stripe, Razorpay, or similar
• Analytics: Google Analytics (anonymized data)
• Email Services: SendGrid, Mailchimp, or similar

These third-party services have their own privacy policies. We encourage you to review them.

11. International Data Transfers

We are based in Pakistan but may process data in other countries where our service providers operate. We ensure that appropriate safeguards are in place for international data transfers.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Sending you an email notification
• Displaying a notice on our platform

The date at the top of this policy indicates when it was last updated.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: