Frequently Asked Questions

FraudHawkAI is a fraud detection platform that helps e-commerce stores prevent COD fraud, validate customer information, and protect revenue through shared intelligence and real-time detection.

Simply sign up for a free account, get your API key from the dashboard, and start integrating with your store. You can use our WordPress plugin, Shopify app, or REST API.

Yes! We offer a free tier with 100 API requests per day. No credit card is required to get started. Upgrade to Pro or Enterprise for higher limits and additional features.

Not at all! You can use our WordPress plugin with zero coding. For custom integrations, we provide detailed documentation and SDKs for popular programming languages.

We offer three plans: Free (100 requests/day), Pro (1,000 requests/day at ₹1,499/month), and Enterprise (10,000+ requests/day with custom pricing). Visit our pricing page for details.

Yes, you can change your plan at any time. Upgrades take effect immediately. Downgrades will take effect at the end of your current billing cycle.

We accept all major credit cards, debit cards, and bank transfers for annual plans. Payments are processed securely through our payment partners.

Yes, we offer a 14-day money-back guarantee for all paid plans. If you're not satisfied, contact us within 14 days for a full refund.

After signing up, navigate to Dashboard → Settings → API Key. Copy your API key and use it to authenticate your requests. Keep it secure and never share it publicly.

Free tier: 100 requests per day. Pro: 1,000 requests per day. Enterprise: 10,000+ requests per day. Limits reset at midnight UTC.

We support WordPress, WooCommerce, Shopify, and custom websites via our REST API. We're constantly adding support for more platforms.

Yes! We support webhooks for real-time fraud alerts, order status updates, and risk score changes. You can configure webhooks in your dashboard.

We analyze order data including phone numbers, IP addresses, and behavioral patterns. Our system checks against a shared database of known fraud indicators and provides a risk score for each order.

A risk score is a number from 0-100 that indicates the likelihood of fraud. Higher scores indicate higher risk. You can set thresholds to automatically block or flag orders.

Yes, all phone numbers are securely hashed and never stored in plain text. We use industry-standard encryption and security practices to protect your data.

Yes, Enterprise plan customers can customize fraud detection rules and thresholds. Pro users can adjust risk score thresholds from their dashboard.

Absolutely. We use enterprise-grade security measures including data encryption, secure hashing, and regular security audits. Your data is never sold to third parties.

We store hashed phone numbers, order metadata, and fraud analysis results. All sensitive data is encrypted and anonymized to protect customer privacy.

Yes, we are fully GDPR and CCPA compliant. We provide data processing agreements and ensure all data handling follows international privacy regulations.

You can reach us via email at support@fraudhawkai.com, live chat on our website, or through our contact form. Pro and Enterprise customers get priority support.

Yes, we offer live chat support during business hours (Monday-Friday, 9 AM - 6 PM PKT). Enterprise customers get 24/7 dedicated support.

All documentation is available at /docs. You'll find integration guides, API references, and troubleshooting tips. We also have a community forum for discussion.