Guides
Overview
Integrate FraudHawkAI with your e-commerce store to detect and prevent COD fraud in real-time.
Connect your store to FraudHawkAI
FraudHawkAI plugs into your existing store — no matter what platform it runs on — and screens every order for fraud risk before it ships. Once connected, every new order is automatically analyzed and scored, so you can catch fake and high-risk Cash on Delivery orders before they cost you a courier fee, a returned package, and a wasted product.
You don't need to change how you take orders. You don't need to move to a new platform. You just connect your store once, and FraudHawkAI works quietly in the background from that point on.
Why integrate?
Stop fake orders before they ship
The moment an order comes in, FraudHawkAI checks it against known fraud patterns and the customer's order history — across every store connected to FraudHawkAI, not just yours. High-risk orders are flagged before you pack and dispatch them, not after the parcel has already made a round trip.
Cut your Return-to-Origin (RTO) rate
Every returned COD parcel costs you the courier fee both ways, the packaging, and the time — even when the product comes back undamaged. Screening orders before dispatch means fewer parcels ever leave your warehouse for a customer who was never going to accept them.
Reduce manual verification work
Many stores currently call or message every customer to confirm an order manually. FraudHawkAI reduces the number of orders that need this — because you already know, before you pick up the phone, which orders are actually worth confirming.
Shared risk intelligence across stores
When a customer has a history of rejected or returned orders at other stores using FraudHawkAI, that risk signal carries over to yours. You benefit from patterns your own store hasn't seen yet.
Real-time, not batch
Orders are analyzed as they come in, not on a delayed schedule. You get a risk signal while the order is still fresh — while you still have time to act on it before dispatch.
How it works
- 1You connect your store to FraudHawkAI using one of the integration methods below
- 2Every time an order is placed or updated on your store, FraudHawkAI receives it automatically
- 3The order is analyzed against fraud patterns and customer order history
- 4You see the order — and its risk level — in your FraudHawkAI dashboard
- 5You decide whether to dispatch, hold for manual review, or request confirmation before shipping
FraudHawkAI doesn't block or auto-cancel orders on your behalf. It gives you the signal — the decision stays yours.
Choose your integration
Pick the guide that matches your store. Each one walks through the full setup step by step.
Shopify
If your store runs on Shopify, connect it using webhooks so order data flows to FraudHawkAI automatically as orders are created and updated.
WooCommerce
If your store runs on WordPress with WooCommerce, connect it the same way — through webhooks configured directly in your WooCommerce admin.
Custom platform
Running a custom-built store or an in-house order system? Send us your order data directly using our API, in a simple JSON format designed for exactly this case.
Not sure which one applies to you?
If you're unsure what platform your store is built on, check your admin dashboard's URL or footer — it usually names the platform directly. If your store was custom-built by a developer or agency and isn't Shopify or WooCommerce, the custom API integration is the right starting point.
If you're still not sure, reach out through Support and we'll help you figure out the right path.